Terms and conditions of use

Warranty Certificate for Kitchen Electrical Appliances

Zeena ET thanks its valued customers for choosing our products. We guarantee that this electrical appliance is free from manufacturing defects under the following conditions:

1. Warranty Period

This warranty is valid for 12 months from the date of sale, as stated in the original purchase invoice.

2. Warranty Coverage

The warranty covers manufacturing defects only, which may affect the device's performance, including:

• Repair or replacement of defective parts due to manufacturing faults at no cost to the customer.
• Necessary technical maintenance during the warranty period, according to company terms.

3. Cases Not Covered by Warranty

The warranty does not cover malfunctions resulting from:

• Misuse or negligence.
• Breakage or damage caused by impacts or accidents.
• Improper electrical connection or using voltage that does not comply with the device specifications.
• Opening the device or attempting to repair it by unauthorized parties, which will void the warranty entirely.
• Damage caused by natural disasters such as fires, floods, or lightning strikes.

4. How to Claim Warranty Services

To benefit from the warranty service, please:

• Keep the original purchase invoice and present it when requesting service.
• Contact customer service at [Phone Number] or email [Email Address].
• Visit the nearest authorized service center to receive the required service.

5. Additional Terms

• If the device cannot be repaired due to a manufacturing defect, the company reserves the right to replace it with a similar device or refund its value at its discretion.
• The warranty does not cover any indirect losses resulting from device malfunction.